Privacy Policy

1. Introduction

This Privacy Policy explains how Creative Art Media Pty Ltd trading as Pokie Lotto ("we", "our", "us") collects, stores, uses and shares personal information about people who interact with our website and services.

2. Key Definitions

Personal Information – information or opinion that identifies an individual.
Services – ticket sales, draws, promotions, customer support and any other features offered on this site.
Privacy Act – the Privacy Act 1988 (Cth) and associated Australian Privacy Principles (APPs).

3. What We Collect

Depending on your interactions with us we may collect:

Registration details such as name, date of birth, residential address, email and phone number.
Identity documents required for KYC and AML/CTF obligations.
Payment information (e.g. partial card details, transaction history).
Game play data, preferences and communication records.
Technical data including device type, IP address, browser and cookies.

4. How We Use Your Information

Personal information is processed to:

Create and manage your account and verify identity.
Facilitate ticket purchases, payments, prize claims and customer support.
Meet legal and regulatory requirements (including AML/CTF).
Prevent fraud, money laundering and other prohibited activities.
Send service updates, marketing offers or draw results you have opted to receive.
Improve our website, products and player experience via analytics.

5. Disclosure of Information

We only share personal information when necessary. This may include:

Regulators, auditors and law-enforcement bodies where required by law.
Payment processors, identity-verification and IT service providers who assist us in operating the site.
Tattersall's Sweeps Pty Ltd for prize validation and payout processing.

All third parties are bound by confidentiality and data-protection obligations.

6. Overseas Transfers

If we transfer personal information outside Australia, we take reasonable steps to ensure the recipient protects it in a manner consistent with the APPs.

7. Marketing & Preferences

You may opt in or out of promotional emails and SMS at any time via your account settings or by following the unsubscribe instructions in the message.

8. Cookies & Analytics

We use cookies and similar tools to recognise your device, deliver essential site functionality and collect aggregated usage statistics. You can adjust your browser settings to refuse cookies, however parts of the site may not work correctly.

9. Access and Correction

You have the right to request access to the personal information we hold about you and to ask that we correct any inaccuracies. Requests should be sent to the contact details below. We may need to verify your identity before fulfilling a request.

10. Data Security & Retention

We employ industry-standard security measures (including encryption, firewalls and access controls) to protect information from misuse, interference and loss. Records are retained only for as long as necessary to meet legal, business and taxation requirements, after which they are securely destroyed or de-identified.

11. Complaints & Dispute Resolution

If you believe we have handled your personal information in a way that breaches the Privacy Act or this Policy, please notify us promptly. We will investigate and respond within a reasonable timeframe. If you are dissatisfied with our response you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) – 1300 363 992 or www.oaic.gov.au.

12. Contact Us

If you have questions, requests or feedback relating to privacy, please email our Data Protection Officer at privacy@mfslhou.com or write to Creative Art Media Pty Ltd, Unit 4603E, 18 Hoff Boulevard, Southbank VIC 3006.

13. Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in legislation, technology or our business operations. The latest version will always be available on this page and will apply from the date of publication.

Last updated: 8 July 2024